Orders are print-on-demands and they will be send to the producers usually within 24-48 hours after your purchase so they can be shipped to you shortly after.
If you need to make any adjustments to your order, please let me know within 12 hours, otherwise the product(s) might already be processed. Exceptions are made for pre-orders, these might take longer & I will explain this in more depth on the specific product page.
Estimated Average Shipping Times:
Rest of the World 10-18 Business Days
SHIPPING COSTS
This will be calculated at checkout, before payment, based on your location and amount of items you want to order.
As most of the products I'm offering here have been made to order I do not accept returns. However, if something is damaged in transit, please let me know within 10 days after receiving your order and I will do my best to find a solution and do my best to make it right. :)
PRE-ORDER ITEMS
As mentioned before Pre-orders may need more time be manufactured + shipped. Please note that if you order more than one product (and one of them is on pre-order), I will hold your entire order until the last item arrives so I can ship it altogether. This saves you shipping costs and packaging. And if you don't feel like waiting, I encourage you to order your items separately.
Please note that while I make every effort to deliver your items in time for the pre-order dates listed on our website, there may be delays in delivery due to, for example, production delays, stock not arriving as scheduled or customs clearance delays. I will always keep you informed as soon as I learn of any such obstacles.
IMPORTANT DUTIES & CUSTOMS
Please note that I am not responsible for any customs fees, import duties or taxes incurred for international deliveries outside the EU, these are the sole responsibility of you — the recipient.
If an order cannot be delivered to a destination because payment of import tax is refused, the address is incorrect, multiple attempts have failed or for any other reason, the order will be returned to me. An additional shipping charge will apply to reship your order.
Terms of Service (AGB)
1. Scope of Application
These Terms of Service (AGB) apply to all contracts, deliveries, and other services provided by me, Fran, through this website. By placing an order, you agree to these terms.
2. Products and Services
I offer both physical and digital products or services. These offerings are intended solely for personal, non-commercial use. Resale or unauthorized distribution is strictly prohibited.
3. Contract Conclusion
When you click the “Order” button, you place a binding order for the items in your shopping cart. You’ll receive an immediate confirmation via email. A binding contract is formed when I confirm your order or ship the goods.
4. Prices and Payment
All prices are final. Shipping costs are added and displayed at checkout. Payment can be made via various providers, such as Stripe, Apple Pay, PayPal among others. International customers are responsible for any additional customs duties or import taxes.
5. Shipping and Delivery
As mentioned above I ship your orders as fast as possible. Delivery times depend on your location and the carrier service. Please understand that I am not liable for delivery delays due to carriers or customs procedures.
7. Data Protection
I take your privacy seriously. Personal data is collected, stored, and processed only as necessary to fulfill your order. For detailed information on how I handle your data, please refer to my Privacy Policy.
9. Applicable Law
These terms are governed by the laws of Germany. For consumers within the EU, mandatory consumer protection laws in your country of residence also apply.
10. Contact
For any questions or concerns, please reach out to me at:
Fran Cieslar
[email protected]
Bellermannstr., 13357 Berlin